Privacy Policy

1. Introduction

Welcome to Fireland Moving. We are a professional moving and storage company based in North York, Ontario, providing residential moving, commercial relocation, packing, furniture moving, long-distance moving, and storage services throughout Toronto and the Greater Toronto Area (GTA).

At Fireland Moving, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you:

  • Visit our website.
  • Request a moving quote or estimate.
  • Book residential or commercial moving services.
  • Contact us by phone, email, or online forms.
  • Use our packing, moving, or storage services.

By using our website or services, you acknowledge the information practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to provide reliable and efficient moving services.

2.1 Personal Information

When you contact Fireland Moving or request a quote, we may collect:

  • Full name
  • Email address
  • Phone number
  • Current and destination addresses
  • Preferred moving date and time
  • Additional information provided through contact forms

2.2 Moving and Booking Information

To organize and complete your relocation, we may collect:

  • Residential or commercial moving requirements
  • Property type and number of rooms
  • Furniture and belongings inventory
  • Packing and storage requirements
  • Building access, parking, and elevator details
  • Special handling instructions
  • Booking confirmations and payment records

2.3 Website Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Pages visited and time spent on the website
  • Website referral sources
  • Cookies and website usage information

This information helps us understand website performance and improve our services.

3. How We Use Your Information

Fireland Moving uses collected information for legitimate business purposes, including:

  • Preparing accurate moving quotes and estimates.
  • Scheduling and confirming moving appointments.
  • Coordinating pickup and delivery locations.
  • Providing residential and commercial moving services.
  • Managing packing, storage, and transportation requests.
  • Processing payments and maintaining booking records.
  • Responding to customer inquiries and service concerns.
  • Improving our website and customer experience.
  • Sending service updates and important notifications.
  • Meeting applicable legal and regulatory obligations.

We use personal information only for appropriate business purposes and with consent where required.

4. Moving Addresses and Location Information

Fireland Moving collects pickup, delivery, and other relevant location details to coordinate moving services.

This information may be used to:

  • Plan transportation routes.
  • Prepare moving estimates.
  • Schedule moving crews and vehicles.
  • Coordinate building access and delivery arrangements.
  • Complete local and long-distance relocations.

Moving addresses and related details are shared only with authorized personnel and service providers who need this information to complete your requested services.

We do not sell customers’ moving addresses or personal location information.

5. Sharing Your Information

Fireland Moving does not sell your personal information to third parties.

We may share information in the following circumstances:

Moving Operations

Relevant customer information may be shared with our moving crews, coordinators, and authorized personnel to organize and complete your relocation.

Third-Party Service Providers

We may work with trusted third-party providers for services such as:

  • Website hosting and maintenance
  • Payment processing
  • Customer communication
  • Website analytics
  • Business administration
  • Transportation and storage coordination

These providers should use personal information only for authorized business purposes and apply appropriate safeguards.

Legal Requirements

We may disclose personal information when required by applicable laws, court orders, or authorized government requests.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze visitor activity.

Cookies may help us:

  • Remember website preferences.
  • Understand visitor interactions.
  • Improve website navigation.
  • Measure website traffic and performance.
  • Evaluate advertising effectiveness where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function properly when certain cookies are disabled.

7. Customer Communication and Marketing

Fireland Moving may use your contact information to communicate about moving quotes, confirmed bookings, service schedules, and customer support requests.

Where permitted by law and with any required consent, we may also send information about moving services, special offers, or company updates.

You can request to stop receiving promotional communications at any time by contacting us or using an unsubscribe option where provided.

Service-related communications may continue when necessary to manage an active booking.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and meet legal obligations.

Information that may be retained includes:

  • Moving quotations and booking details
  • Customer contact information
  • Invoices and payment records
  • Service agreements
  • Customer communications and support requests

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable retention requirements.

9. Data Security

Fireland Moving takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

Access to customer information is limited to individuals who require it for legitimate business operations.

Although we strive to protect your personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Your Privacy Rights

Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

  • Request access to personal information we hold about you.
  • Request corrections to inaccurate information.
  • Withdraw consent for certain uses of your information, subject to legal or contractual restrictions.
  • Request deletion of personal information where permitted by law.
  • Ask questions about how your information is collected, used, or shared.

To exercise your privacy rights, please contact Fireland Moving using the details provided below.

11. Children’s Privacy

Our website and moving services are intended for individuals seeking residential or commercial relocation services.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental or guardian consent.

If you believe a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, including external review platforms, social media pages, or service providers.

Fireland Moving is not responsible for the privacy practices or content of websites operated by other organizations.

We encourage visitors to review the privacy policies of external websites before sharing personal information.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Fireland Moving

Address: 155 Antibes Dr, Unit 211, North York, ON M2R 3G7, Canada

Phone: +1 (647) 684-4344

Email: movingfireland@gmail.com