Term & Conditions
1. Introduction
Welcome to Fireland Moving. We provide professional residential moving, commercial relocation, packing, furniture moving, long-distance moving, and storage services across Toronto and the Greater Toronto Area (GTA).
By accessing our website or booking our services, you agree to the following Terms and Conditions.
2. Our Moving Services
Fireland Moving offers residential and commercial moving, packing, furniture transportation, long-distance relocation, and storage services.
All services are subject to availability, location, scheduling, and customer requirements. Additional services may involve extra charges.
3. Moving Quotes and Estimates
Moving estimates are based on factors such as distance, moving date, property size, volume of belongings, and additional service requirements.
Unless confirmed as a fixed-price quote in writing, estimates may change if the actual moving requirements differ from the information provided.
4. Booking and Scheduling
Customers must provide accurate contact details, pickup and delivery addresses, and moving requirements when booking services.
All bookings are subject to confirmation and availability. Customers should notify Fireland Moving promptly about scheduling changes.
5. Customer Responsibilities
Customers are responsible for:
Providing accurate moving information.
Ensuring safe access to the property.
Arranging parking and elevator access when necessary.
Informing our team about fragile or valuable belongings.
Securing personal documents and important valuables.
Preparing belongings unless packing services are included.
6. Payment Terms
Moving charges depend on the services requested and the agreed pricing arrangements.
Additional services, waiting time, packing materials, or changes to moving requirements may result in additional charges when disclosed and agreed upon.
Payment terms and any applicable deposits will be communicated during booking.
7. Cancellations and Rescheduling
Customers should contact Fireland Moving as early as possible to cancel or reschedule a booking.
Any cancellation fees, deposit conditions, or rescheduling charges will depend on the agreed booking terms and applicable law.
8. Property Damage and Liability
Fireland Moving takes reasonable care when handling and transporting customers’ belongings.
Customers should report any damage or missing items promptly. Claims will be reviewed according to the circumstances, applicable service agreements, and legal requirements.
We do not exclude any customer rights protected by applicable law.
9. Restricted Items
Fireland Moving may refuse to transport hazardous materials, flammable substances, illegal goods, or items that create safety risks.
Customers must inform our team about specialty items requiring additional handling or equipment.
10. Delays and Unforeseen Circumstances
Moving schedules may be affected by traffic, weather, building restrictions, equipment issues, or circumstances beyond our reasonable control.
We make reasonable efforts to communicate significant delays and complete services as agreed.
11. Website Usage and Privacy
Information provided on our website is intended for general service and booking purposes.
Customers must not misuse our website or provide false information.
Personal information collected through inquiries and bookings is handled in accordance with our Privacy Policy and applicable Canadian privacy laws.
12. Changes to Terms
Fireland Moving may update these Terms and Conditions when necessary. Updated terms will be published on our website.
These Terms are governed by applicable laws of Ontario and Canada. Changes affecting confirmed bookings remain subject to applicable agreements and laws.